Is that this regular?

Hello guys, I'm on the lookout for assistance on this. I purchased the S9 controller from Abxylute on their official web site. After 7 enterprise days I obtained this. Is that this one thing frequent or ought to I ask for a refund? I barely made some purchases exterior from Argentina so I'm beginner on worldwide purchases. Ought to I belief them? Idk if they’ve fame. I'm simply entering into controllers on Android and by no means heard of any model.