Obsidian’s AI Assist Does not Know What Firm It Works For

Obsidian Leisure’s latest RPG, The Outer Worlds 2, is a serious hit.

Critics have fallen in love with the sport, which at the moment has a “Robust” ranking on Open Critic, and we agree:

Imagine it or not, that is the second RPG Obsidian launched this 12 months, following the February launch of Avowed, a recreation which I very a lot loved, even when it did not resonate with audiences.

Suffice it to say, Obsidian has been busy, and as a considerably smaller studio with a number of initiatives within the works (285 staff engaged on a number of initiatives, together with Avowed, The Outer Worlds 2, and Grounded 2), you’ll be able to probably perceive why they’d resort to utilizing AI help for buyer help.

I am not precisely proud of it myself, nevertheless it’s the truth of just about any buyer help at this time: an AI chatbot can be utilized 99% of the time. It is one thing I actually simply handled to improve my cellular phone plan earlier than writing this text.

Generally, as you’ll be able to count on, errors occur, which is the case not too long ago with one help request for Outer Worlds 2

Obsidian Leisure’s AI Assist By accident Tells Buyer To E mail Obsidian.md, A Word Taking Firm

One comfortable fan who has been having fun with their time with The Outer Worlds 2 not too long ago submitted some participant suggestions on a difficulty they’re experiencing with the sport. The response reads like a reasonably regular response, however there’s one gigantic giveaway that that is most probably an automatic AI response. I will offer you a touch: they’re instructed to electronic mail a unique firm.

That is proper; the official Obsidian Leisure help handle requested them to electronic mail a wholly completely different firm.

Kepano additional clarifies that they aren’t meting out “shade on Obsidian Leisure” and summarizes that they might be utilizing “off-the-shelf AI help software program.” In an ironic coincidence, Kepano additionally works for the Obsidian note-taking firm, which might be why they realized the error so shortly.

Others, nevertheless, aren’t being so variety in regards to the mishap.

Oh yeah, did you all overlook that Outer Worlds 2 was initially Microsoft’s first $80 recreation? That information went over so nicely that the corporate shortly backtracked on the information to drop the worth to the extra “conventional” $69.99 a month later.

This additionally comes on the heels of the cost-cutting measures Microsoft has applied in 2025, together with huge layoffs and value hikes. Given the information that Microsoft has a mandate to make sure the Xbox model is seeing 30% revenue margins, a determine that is far increased than what the remainder of the trade sees, and issues begin to make sense.

It ought to be famous, too, that this may not be the one Microsoft owned studio that’s using AI in some capacities. Whereas Blizzard Leisure vows that they solely use AI to maintain tedious and mundane duties, I can inform you as somebody who continues to be very a lot energetic in World of Warcraft, their buyer help staff seems like a shell of its former self, with responses which are very a lot according to what we see right here with Obsidian.