How does this even occur?

Ive been with Microsoft/Xbox for the reason that launch of the unique Xbox means again then

I obtained 2 Present Playing cards for Christmas, one labored high-quality however the different had already been redeemed apparently, though I'm the one which scratched/rubbed off the scratch factor wanted to see the precise code and was sealed in a Christmas card

Like I mentioned I've been with Xbox for thousands and thousands of years and by no means had an issue or had this occur to me earlier than, sadly they couldn't assist me